Delivery & Pick Up

North Hills - Wexford

Customer Service Hours:
Mon, Wed, Thur, Fri: 10am - 8pm
Tues, Sat: 10am - 5pm
Sun: 12pm - 5pm

South Hills - Whitehall

Customer Service Hours:
Mon, Wed, Thur, Fri: 10am - 8pm
Tues, Sat: 10am - 5pm
Sun: 12pm - 5pm

Delivery

Room Concepts Furniture offers in-home delivery and set-up. Our delivery team works directly for our company and are insured and bonded. We do not use outsourced delivery companies to deliver to our customers. As professionals, we do our best to take every care possible when delivering your order into your home. It is sometimes difficult to deliver furniture due to the size of doorways, hallways, stairwells and proximity of the driveway to the home. On a rare occasion, if an item is a tight fit, we may ask you to approve our attempt to deliver your item, on the understanding that we can not be held responsible for any damage. We trust you will understand and appreciate these conditions.

All C.O.D. deliveries must be paid prior to or on delivery or pick up of the product. No exceptions. If this is not possible, ask about Room Concepts Credit Card financing.

Due to our large volume, wide delivery area and unforeseeable delays (traffic, weather, difficult installations, etc.) Room Concepts Furniture can not give delivery times. Most deliveries are completed between 8am and 4pm. Our driver will call you the morning of delivery and give you a two hour window so you are not stuck waiting all day. During inclement weather, Room Concepts Furniture will determine whether it is safe for our drivers to make deliveries. Customers will be contacted for rescheduling. Room Concepts Furniture is insured to move only the furniture being delivered. If you are not home or a call ahead cannot be reached and delivery can not be completed, a charge will be added for redelivery.

Prior to your merchandise being received by our warehouse you will be given an estimated delivery date. The actual delivery date may vary from the estimated delivery date and will not give the customer the right to cancel the order without the express consent of Room Concepts Furniture.

Please do not refuse delivery because of minor damage or defects. Room Concepts Furniture has one of the best service teams around. They can usually take care of the issue more quickly than the manufacturer and with less inconvenience to you. Since your satisfaction is our top priority, please let our skilled technicians show you one of the reasons why people buy from Room Concepts Furniture. You have 2 days to inspect for delivery damage and report to our Service Department. Room Concepts Furniture will repair or replace any damaged or defective item at our discretion.

Delivery Fees

Room Concepts Furniture provides delivery service to the entire Greater Pittsburgh area for an $89 delivery fee. That fee includes building and setting up any furniture in the room of your choice. This fee is also good for 1 year from delivery – meaning any additional furniture purchases made over the next year that are too large to easily fit in a car will be delivered free of charge. Room Concepts Furniture will also deliver outside of the Greater Pittsburgh area, however, additional fees will occur. Please call or stop in to go over such costs.

Preparing for Delivery/Measurements

Please click here to view our Measuring for Delivery tips and checklist flyer.  Ensuring your items fit into the room of your choice is the responsibility of the customer.  Furniture can not be refused due to size issues.

  • Please verify your delivery address and phone number for accuracy.
  • Please make sure someone 18 years of age or older is at home to accept your delivery.
  • Make sure the truck can get as close to your home as possible. Please have your driveway clear of any obstructions. If necessary, please park your car on the street to allow our truck to get into your driveway.
  • Please have the walkway shoveled and salted during the winter months.
  • During inclement weather, please have plastic or throw rugs available to protect your carpet and flooring. Due to liability, our delivery team cannot remove their shoes.
  • Please remove old furniture, as we are not permitted to move or haul the existing furniture.
  • Please restrain pets and make sure toys and other items are removed from areas where the delivery crew might walk.

During inclement weather, Room Concepts Furniture will determine whether it is safe for our drivers to make deliveries.

Pick Up

Furniture may be picked up at our warehouse. Some furniture may require assembly; please see your salesperson for details. Please remember to inspect your furniture thoroughly before leaving our warehouse. We will assist in placing your merchandise in your vehicle, however, proper loading and securing of the product is your responsibility. For items requiring 2 people to carry, please plan on helping carry your items or bring someone that can assist. No damage claims will be accepted once the furniture leaves our warehouse.

Twine is available for you to secure your load, however any protective padding is the customer’s responsibility.

We strongly suggest you inspect all items before leaving. Our personnel can take care of any issues during inspection. Any unnoticed defects requiring service will be handled under the original warranty period.

FAQs

The Imperfect Beauty of Wood Furniture

Modern technology has improved much in the way furniture is produced; modern glues are less susceptible to drying up, modern finishes have greater resistance to marking, and expensive carved molding can be produced for a fraction of the price.

The one thing modern technology hasn't improved is wood. But then again, what's to improve? For hundreds of years, the pure beauty of wood furniture has made for treasured family heirlooms.

Although wood has its beauty, it is far from perfect. It's the nature of wood to have knots, mineral deposits, wormholes and unusual grain patterns. Each piece is as unique as a fingerprint and will take the stain slightly differently - even two boards from the same tree. This is inherent to wood and is not a defect unless it interferes with the product giving satisfactory service.

t should also be remembered that manufacturers, striving to obtain a particular "look", incorporate wood's imperfections and other slight irregularities into the finished product. This is especially true of casual styles like country and colonial. If such production "flaws" are objectionable, then perhaps you should be looking at something more formal.

You may notice a gap in the center leaf of tables or at the ends where half-tops and filler leaves meet. Solid wood will expand and contract due to changing humidity conditions and temperatures in the home. This is a natural characteristic of solid wood.

General Information & Tips

Dust Regularly with a soft, clean cloth or one slightly moistened with a natural polish. Avoid polishes containing petroleum products, since they damage the finish. Even dust may be abrasive, so always dust with the grain and not across it.

Do not expose your furniture to strong or direct sunlight, heat outlets, open windows and dampness.

Excessive exposure to sunlight can cause fading of your furniture finish. Extreme temperatures and humidity changes can cause cracking and splitting. Operating a humidifier in your home is recommended. Maintaining even humidity conditions is beneficial to all furniture with wood construction.

Do not place rubber or plastic materials on the wood finish. Chemicals within the plastic or rubber may react with the finish if left in contact for a long period of time. Place a strip of felt or cork under your accessories to avoid markings.

Be sure to always use felt discs, placemats (without rubber backing), coasters, etc. when placing lamps, glasses, hot objects, etc. on any wood surface.

Despite modern, water-resistant finishes, it is very important that water not be allowed to stand on top of finishes or in decorative router lines.

Commercial glass cleaners may discolor brass or chrome finishes.

For stone surfaces, liquids should be immediately soaked up with a paper towel and wiped dry to avoid any staining.

When storing table leaves, always lay flat, beneath a bed or somewhere out of the way. Standing on end will cause warping.

All wood grains absorb stains differently. Inch by inch, there will always be varying degrees of light and dark tones throughout. This is a characteristic which makes your piece beautifully unique.

Tilting back chairs while sitting in them is dangerous and will loosen the glue joints. This practice should be strictly discouraged! Also avoid standing on chairs and hooking your heels on the cross supports of the chair base. Remember, decorative wood spindles are fragile and will break if subjected to undue stress.

How do I clean my upholstery?

Vacuum with soft brush attachment weekly to remove dirt and dust that can cut threads or wear fibers.

All seat cushions should be turned and rotated (if reversible) after every vacuuming (at least every few weeks). This will help stop your cushions from twisting and provide even wear. If twisting does occur, simply open at zipper and pull fabric around by hand. Zippers are there for ease of assembly by the manufacturer. Do not attempt to remove the cover or machine wash.

To successfully clean fabric, it is important to determine the type of fabric and the recommended cleaning code. This information can be found on the tag attached to the furniture. Cleaning Code: W: Use a water-based cleaning agent or foam. S: Use a mild, water-free dry cleaning agent. WS: Either water-based cleaning agent, or a dry cleaning solvent, or foam type cleaner may be used. X: Do not use a foam or liquid cleaner of any type. Vacuum or brush lightly to remove soil. For any type of cleaning, we recommend that a professional upholstery cleaner be contacted. If you have further questions relating to your particular piece of furniture, please contact a Room Concepts Furniture sales associate for further information.

What is Pilling?

Pilling is a characteristic of many upholstered fabrics that results in excess fiber coming off the surface of the material. The release of excess fiber results in small "balls" or "pills" forming on the surface of the cover. This condition is not warranted by the fabric mills because it is not seen to be a defect. It is simply excess material being released. This is similar to the "fuzzing" experienced with a new carpet or the pilling of a new sweater. The concern on the part of most consumers is that the fabric is disintegrating and will ultimately leave a "bald" area on the cover. This is not the case. As with carpets and sweaters, the pilling will persist until the excess fiber is gone and then it will cease. The best treatment while this is happening is to simply "shave" the cover with a battery operated furniture or sweater shaver to remove the "pills" and restore the look of the cover surface. This may need to be done three or four times, but the pilling on the surface will begin to diminish and ultimately stop. Periodic vacuuming of your upholstered furniture is also recommended.

The Imperfect Beauty of Leather Furniture

Genuine leather is warm and inviting and one of the few materials that actually gets better with age. Continued use only makes it more comfortable.

No two pieces of leather are identical. Even the same hide has shade differences due to higher or lower density of the material's fibrous structure. As well, there will be distinctive marks from barbed wire nicks, branding, scratches and even insect bites. These give each piece of leather upholstery a personality all its own.

Only true leather can boast these marks and they are not considered cause of a warranty claim.

Does leather wear better than fabric?
On average, leather will outwear any fabric four times. In addition, as leather is used, it improves in feel and appearance - developing a softness and "patina". Because of its longer life, buying leather is a wise investment. Customers receive far more value for their money.
Isn't leather hot in summer and cold in winter?
Not really. Since leather is porous, air circulates through it and assumes the temperature surrounding it. Sometimes people confuse this symptom with vinyl.
Will my dog or cat be likely to cause damage to leather with their claws?

Since leather has a far denser fiber make-up than woven fabric, the likelihood of your pet puncturing it is remote. In addition, with the techniques employed today in leather repair, any surface damage can be repaired.

With the chemicals used in tanning and dyeing, the natural attraction of "raw hide" is eliminated. If pets are your concern, leather is your best choice.

Are the animals used in the tanning of leather furniture bred and killed for this purpose?
Absolutely not. Leather is a by-product of the beef industry. If the hides were not used to make leather products, they would be disposed of as waste.
Does leather crack and split over time?
Not anymore. With the use of natural and synthetic oils in the processing, drying out and breaking down of today's leathers, cracking and splitting will not occur as in years past. Leather is easy to care for and will last many years with little day-to-day maintenance. Conditioning your leather is still recommended every other month. The finishes applied to leather make it the perfect choice for families with children or pets.
What is a split hide?
"Splits" are the layers of skin below the surface. (The surface layer is the Top Grain.) These are used in some cases on the non-seating areas of leather furniture. They are "corrected" to look like the top grain and offer a cost savings. Only the second layer is used in quality furniture. The rest is used to make shoes and belts, etc. At Room Concepts Furniture, we only work with manufacturers using Top Grain leathers – No “Splits”
What is Aniline dyeing?

Aniline is a color fast, highly penetrable dye used in all high quality leather furniture. There are three types of aniline dyeing:

  1. Full Aniline: This process uses only the dye as the visual color.
  2. Semi Aniline: In addition to the aniline color in the leather, a slight surface color may be used to achieve a constant coloration. Also, a protective finish may be applied to the leather.
  3. Surface Dye: In this process, the color you see is entirely surface applied. However, aniline dye is still used to give the leather its initial coloration.
Should I be concerned if my new leather furniture has markings such as small lines, blemishes, scars or color variations on the surface?
No. These marks are the "Signs of Nature" - your assurance that you own genuine leather.
Why is one leather grade more expensive than another?

Since raw hides come from animals all over the world, the climatic and range conditions vary greatly. Animals from arid, semi-harsh environments have tougher, more exposed hides than from the cooler, more temperate climates.

The process of correcting a hide to remove the effects of a harsh environment is less costly than the cost of a "clean hide." Therefore, pricing generally reflects the animal's origin. Other factors such as special surface treatments and the age of the animal also affect the final cost.

Why can the cost of leather furniture vary so much?
The single most important reason for this is size. Since as much as 40% of the cost of the finished product is the leather itself, a couple inches in its dimensions can add dramatically to the price. Also the grade of leather, split hides and additional style details will contribute to the price equation.
What is corrected grain?
Leather that has been slightly buffed to remove some imperfections in the grain.
What is full grain?
Top grain leather in its natural state, not corrected or buffed, including the natural markings often referred to as the thumbprint of nature which makes each hide unique.
What is leather mate or leather match?
Combinations of leather and vinyl on the same piece of furniture. Over time, as the leather and vinyl age, the "match" in color and texture may degrade.
What is pigment finish?
Coloring of the hide using coatings containing opaque pigments. This improves uniformity of shade and resistance to fading.
What is pure aniline dyed leather?

Leather that has been vat or drum dyed with aniline, a transparent organic dye which permeates the entire hide without coating or obscuring its surface.

This is the most expensive method of dyeing because the ingredients are organic and therefore more costly to obtain. Also, because of the transparency of color, only the finest quality hides are used to create pure aniline dyed leather.

Pure aniline dyed leathers are known for their soft, natural feel as well as their beauty. However, aniline dyes offer little resistance to soil, stains or the effect of sunlight.

What is semi-aniline dyed leather?

Leather that has been aniline dyed through and then sprayed with opaque protective finishes.

These offer increased resistance to soiling, staining and sunlight, making the leather more practical for contemporary family lifestyles while still retaining much of the softness and natural characteristics of unfinished aniline dyed leather.

What is split leather?
Hides are cut or split longitudinally to ensure uniform thickness of the top grain. The underneath layer of the hide is tanned, dyed and embossed with a grain pattern to match the embossed top grain leather. This enables manufacturers to get a much better yield from hides without detracting from the appearance or wearability of the product. The benefit of combining top grain and split hides is the overall reduced price of the product.
What is top grain leather?
The top portion of the split hide. The top grain is very durable because there are no consistent fiber patterns along which the hide can tear. It may be either full grain or corrected grain leather.
Family-owned business proudly serving the Pittsburgh area since 1952
© Room Concepts
 

Information Accuracy - We have taken great care to provide you with information that is accurate and useful. Please notify us if you find an error and we will do our best to correct it. Please be aware that we reserve the right to change prices, terms and specifications without notice. We endeavor to accurately describe every product offered for sale; however, mistakes can sometimes be made. Any typographical, photographic, or specification error in product description, pricing or offers is subject to correction or verification (including after an order has been placed). We ask that you contact us directly and visit our store to confirm information about pricing, color, features, dimensions, availability and special order lead times.

Online Pricing - While we strive for accuracy, manufacturer online pricing restrictions and ever changing selection makes it unfeasible to list all prices. In the event of a price discrepancy between our website and our showroom, the showroom pricing will be deemed accurate. The prices listed are for the configurations as shown. Changes to finish, color, grade, fabric or leather may lead to price changes. Please contact us and we will be happy to assist you with product pricing and information.