Delivery and Pick-Up Guidelines

Find out how to measure correctly for delivery and read our other delivery and pick-up guidelines below.

Step 1

Download the editable PDF form.

Step 2

Fill it out by typing directly into the form fields.

Step 3

Send the completed form to [email protected]

Delivery

Room Concepts Furniture offers in-home delivery and set-up. Our delivery team works directly for our company and are insured and bonded. We do not use outsourced delivery companies to deliver to our customers. As professionals, we do our best to take every care possible when delivering your order into your home. It is sometimes difficult to deliver furniture due to the size of doorways, hallways, stairwells and proximity of the driveway to the home. On a rare occasion, if an item is a tight fit, we may ask you to approve our attempt to deliver your item, on the understanding that we cannot be held responsible for any damage. We trust you will understand and appreciate these conditions.
 
All C.O.D. deliveries must be paid prior to or on delivery or pick up of the product. No exceptions. If this is not possible, ask about Room Concepts Credit Card financing.
 
Due to our large volume, wide delivery area and unforeseeable delays (traffic, weather, difficult installations, etc.) Room Concepts Furniture cannot give delivery times. Most deliveries are completed between 8am and 4pm. Our driver will call you the morning of delivery and give you a two hour window so you are not stuck waiting all day. During inclement weather, Room Concepts Furniture will determine whether it is safe for our drivers to make deliveries. Customers will be contacted for rescheduling. Room Concepts Furniture is insured to move only the furniture being delivered. If you are not home or a call ahead cannot be reached and delivery cannot be completed, a charge will be added for redelivery.
 
Prior to your merchandise being received by our warehouse you will be given an estimated delivery date. The actual delivery date may vary from the estimated delivery date and will not give the customer the right to cancel the order without the express consent of Room Concepts Furniture.
 
Please do not refuse delivery because of minor damage or defects. Room Concepts Furniture has one of the best service teams around. They can usually take care of the issue more quickly than the manufacturer and with less inconvenience to you. Since your satisfaction is our top priority, please let our skilled technicians show you one of the reasons why people buy from Room Concepts Furniture. You have 2 days to inspect for delivery damage and report to our Service Department. Room Concepts Furniture will repair or replace any damaged or defective item at our discretion.

Delivery Fees

Room Concepts Furniture provides delivery service to the entire Greater Pittsburgh area for an $89 delivery fee. That fee includes building and setting up any furniture in the room of your choice. This fee is also good for 1 year from delivery – meaning any additional furniture purchases made over the next year that are too large to easily fit in a car will be delivered free of charge. Room Concepts Furniture will also deliver outside of the Greater Pittsburgh area, however, additional fees will occur. Please call or stop in to go over such costs.

Preparing for Delivery

Please view our Measuring for Delivery tips and checklists below.  Ensuring your items fit into the room of your choice is the responsibility of the customer.  Furniture cannot be refused due to size issues.

  • Please verify your delivery address and phone number for accuracy.
  • Please make sure someone 18 years of age or older is at home to accept your delivery.
  • Make sure the truck can get as close to your home as possible. Please have your driveway clear of any obstructions. If necessary, please park your car on the street to allow our truck to get into your driveway.
  • Please have the walkway shoveled and salted during the winter months.
  • During inclement weather, please have plastic or throw rugs available to protect your carpet and flooring. Due to liability, our delivery team cannot remove their shoes or wear “booties”.
  • Please remove old furniture, as we are not permitted to move or haul the existing furniture.
  • Please restrain pets and make sure toys and other items are removed from areas where the delivery crew might walk.

During inclement weather, Room Concepts Furniture will determine whether it is safe for our drivers to make deliveries.

Measuring for Delivery

We want to ensure your new furniture is delivered successfully. This guide provides important measurement and obstruction information you should consider before you purchase your furniture and have it delivered. Remember ensuring your furniture fits into your space is your responsibility. Manufacturers do not take back custom furniture because the customer failed to measure and therefore Room Concepts cannot accept returns either.

Critical areas to measure:

  1. Exterior/front doorway height
  2. Exterior/front doorway width & clearance to opposite wall
  3. Staircase width
  4. Stairwell overhang/ceiling height
  5. Height of any hanging fixtures
  6. Interior doorway width & clearance to opposite wall
  7. Interior doorway height
  8. Ceiling height
  9. For apartment buildings, condos, or homes with elevators, it is important to measure the elevator interior height, elevator opening and opposite wall distance to ensure furniture will fit. If your building has a freight elevator, please reserve it in advance.

*Please fill out our delivery submission form prior to the delivery of your new custom furniture and email it back to [email protected].

  1. Download this delivery submission editable PDF form. Type directly into the digital form in the spaces/questions provided, and save the PDF document after you’ve entered your information.
  2. Click to email the form directly to [email protected].

Pick-Up

Furniture may be picked up at our warehouse. Some furniture may require assembly; please see your salesperson for details. Please remember to inspect your furniture thoroughly before leaving our warehouse. We will assist in placing your merchandise in your vehicle, however, proper loading and securing of the product is your responsibility. For items requiring 2 people to carry, please plan on helping carry your items or bring someone that can assist. No damage claims will be accepted once the furniture leaves our warehouse.