Room Concepts Customer Service | Get in Touch with Us Today
   
CUSTOMER SERVICE
Contact our support staff
 
 
 
WEXFORD, PA
 
13075 Perry Hwy
  Wexford, Pa 15090
   
(724) 935-8700
   
   
Customer Service Hours:
   
Mon, Wed, Thu, Fri: 10am - 7pm
   
Tue & Sat: 10am - 5pm
   
Sun: 11am - 5pm
   
   
WHITEHALL, PA
 
4465 Clairton Blvd
  Pittsburgh, Pa 15236
   
(412) 881-4300
   
   
Customer Service Hours:
   
Mon, Wed, Thu, Fri: 10am - 7pm
   
Tue & Sat: 10am - 5pm
   
Sun: 11am - 5pm
   
   
 
 
 
 
WARRANTIES
 
All warranties, if they exist on merchandise, are from the manufacturer. Only the manufacturer and not Room Concepts Furniture shall be liable for performance under such warranty.
 
Warranties apply to furniture which are subject to normal use in the home and not to defects that are a result of negligence, misuse, accidents, or pet damage. Warranty is not valid if the furniture is used in a commercial, industrial or institutional setting.
 
Room Concepts Furniture is proud to offer you comprehensive protection programs covering accidental damage to fabric, leather, vinyl/upholstery (some exclusions apply, see policy for details). These provide you with an easy way to receive service on your furniture if it is accidentally damaged.
 
 
 
 
FURNITURE PROTECTION PLAN
 
Most of our manufacturers offer warranties on their products that range from one year and on. In addition, we offer a supplemental furniture protection plan that can be purchased before your furniture is delivered to your home. This extended warranty plan provides comprehensive coverage to protect your new furniture against everyday household accidents. We offer plans that cover wood furniture, upholstered fabric furniture and leather furniture.
 
 
 
 
UPHOLSTERY
 
Manufacturers of upholstery fabrics do not warrant for wear-ability, pilling or color fastness.
 
Vacuum the upholstered surface with a soft brush attachment weekly to remove dirt and dust that can cut threads or wear fibers. Fading, pilling and shading are characteristics of certain types of fabrics and are not defects. Pilling may be removed with a shaver. Upholstery should be kept out of direct sunlight.
 
All seat cushions should be turned and rotated (if reversible) after every vacuuming (at least every few weeks). This will help stop your cushions from twisting and provide even wear. If twisting does occur, simply open the zipper and pull the fabric around by hand. Zippers are there for ease of assembly by the manufacturer. Do not attempt to remove covers or to machine wash.
 
 
 
 
LEATHER
 
Leather items can be wiped with a soft dry cloth. We recommend, for the best care of your leather, to use a leather conditioner every other month. This can be purchased from any major retailer or online. Leather furniture should be kept out of direct sunlight and away from any heat source.
 
No two pieces of leather are identical. Even the same hide has shade differences due to higher or lower density of the material's fibrous structure. There will also be distinctive marks from barbed wire nicks, branding, scratches and even insect bites. These give each piece of leather upholstery a personality all of its own.
 
Only true leather can boast these marks and they are not considered cause for a warranty claim.
 
 
 
 
CASEGOODS
 
Dust regularly with a soft clean cloth, or slightly moistened with a mild dish soap. Avoid polishes containing petroleum products, since they may damage the finish. Even dust may be abrasive, so always dust with the grain and not across it.
 
Avoid putting furniture in direct sunlight, since it may bleach the finish.
 
Commercial glass cleaners may discolor brass or chrome finishes.
 
Be sure to always use felt discs, place mats (without rubber backing), coasters, etc., when placing lamps, glasses, hot objects, etc., on any wood surface.
 
Despite modern, water resistant finishes, it is very important that water not be allowed to stand on top of finishes or in decorative router lines.
 
When storing table leaves, always lay flat beneath a bed or somewhere out of the way. Standing on end will cause them to warp.
 
All wood grains absorb stains differently. Inch by inch, there will always be varying degrees of light and dark tones throughout. This is the characteristic which makes your piece beautifully unique.
 
Tilting back in chairs when sitting in them is dangerous and will loosen the glue joints. This practice will nullify any manufacturer warranty and should be strictly discouraged. Also avoid standing on chairs or hooking your heels on the cross supports of the chair base. Remember, decorative wood spindles are fragile and will break if subjected to undue stress.
 
Modern technology has improved much in the way furniture is produced; modern glues are less susceptible to drying up, modern finishes have greater resistance to marking, and expensive carved moulding can be produced for a fraction of the price. The one thing modern technology hasn't improved is wood.
 
Although wood has its beauty, it is far from perfect. It's the nature of wood to have knots, mineral deposits, worm holes and unusual grain patterns. Each piece is as individual as a fingerprint and will take the stain slightly different, even two boards from the same tree. This is inherent to wood and is not a defect unless it interferes with the product giving satisfactory service.
 
It should also be remembered that manufacturers, striving to obtain a particular "look", incorporate wood's imperfections and other slight irregularities into the finished product. This is especially true of more casual styles like country. If such production "flaws" are objectionable to you, we would be happy to assist you in finding a style that’s right for you.
 
 
 
 
FURNITURE SERVICE
 
In warranty service will be provided in our warehouse/service center for items that have been picked up or delivered outside of our local delivery area. Transportation of the product is the responsibility of the customer. Delivered furniture in or local delivery area will receive free service calls in the home for the first year. For products that carry more than one year of warranty coverage, it is for defects and does not include labor and transportation.
 
 
 
 
TECHNICIANS
 
Room Concepts Furniture has one of the best service teams around. They can usually take care of any issue more quickly than the manufacturer and with less inconvenience to you. Since your satisfaction is our top priority, please let our skilled technicians show you one of the reasons why people buy from Room Concepts Furniture.
 
 
 
 
 
 
 
 
 

Customer Service

Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom | Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom | Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom | Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom | Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Custom Made Furniture - Amish Custom Made Furniture - Living Room Furniture - Dining Room Furniture - Bedroom Furniture - Home Office Furniture - TV Consoles - Entertainment Centers - Dining Sets - Hutches - Buffets - Chairs - Recliners - Sectionals - Sofas - Custom Made Designs - Sale - Clearance - Financing - Bar Stools - Pittsburgh, PA - Wexford, PA - Whitehall, PA - North Hills - South Hills - Showroom Website Designs